Frequently Asked Questions

 
What delivery options are available and how much do they cost?

 

 

How long will it take for my order to arrive?

Please allow up to 3 working days for your order to be processed, before shipping.

Orders usually arrive within a maximum of 1-3 working days from confirmation of dispatch.

Please allow 2-5 working days for delivery from the date you receive your order dispatch confirmation email, if your order still hasn't been received please email [email protected] & I will endeavour to track down your parcel.

NB. If you place an order on a Friday or over the weekend, it won’t be processed until the following week.

 

I live locally, can I collect my order rather than pay the delivery charge?

During checkout, you can select Free Local Collection from the drop-down list. The £4.85 standard delivery charge will automatically be removed. Orders can be picked up the next working day from the Spirit & Grace Style address in Berkshire.  Full details on the 'Get In Touch' page.

Collections are available Monday to Friday.  Please email [email protected] or call 07771 884468 to arrange a mutually convenient time.  Alternatively, pop me a DM through my Social channels - I am active on both Facebook & Instagram

I will give you a call once your order is ready for collection and we will arrange a mutually convenient time.

Can I specify a different delivery address to my billing address?

You can amend the delivery address during checkout to an alternative address. i.e work address.

My order is a gift; can I get it sent directly to the recipient?

Yes, this is not a problem, you can amend the delivery address during checkout. Please also add a note stating this is a gift.  When a delivery address and billing address differ, the invoice will not be included in the parcel.

What happens if I am not home when my order is delivered? 

As per standard Royal Mail deliveries, if you are not at home, Royal Mail or our designated courier will leave a card through your door to advise of the delivery attempt and where the parcel has been taken. You will be able to collect your order from your local sorting office or arrange to have it redelivered. This should be arranged with Royal Mail or the courier directly.

Returns – Frequently Asked Questions

I wish to return an item, what is your policy?

I understand that sometimes you change your mind about a style, or you’re not loving the look when it arrives, and at Spirit & Grace Style, I have no problem with that! You can return any item you don’t love. I just ask that: – items must be returned within 14 days of delivery.

Please email [email protected] to request a Returns Reference Code to include with your return. Items must be returned to unused, as received and in a re-saleable condition, with the original tags & packaging attached.

Returns, unless defective, damaged or not as specified on your order confirmation, are returned at your own expense, therefore for your own protection Spirit & Grace Style recommends that you return any items via a trackable delivery service and obtain proof of postage. Proof of postage alone is not proof of receipt. Spirit & Grace Style reserves the right not to refund you if you return items to us outside the terms of my Returns Policy.

I aim to issue a refund within 2 working days of receiving a return and will send you an email to confirm when the refund has been issued.

Under the Consumer Rights Directive (CRD), amended June 2014, you are entitled to return an order for a full refund, providing you are returning your entire order and you have informed Spirit & Grace in writing within 14 working days of receiving it. Please note, Spirit & Grace Style does not cover return postage. Return postage via an appropriate service as stated above is the responsibility of the buyer.

My order has arrived damaged or the item received is not what I ordered? 

In the unlikely event that your order has been received faulty, damaged or not as ordered, please get in touch within 7 days of receipt.  Spirit & Grace Style will arrange with you to have the item returned or disposed of.  If a replacement item is required, this will be sent out free of any delivery charge. If an item has arrived damaged, please do not dispose of it before contacting Spirit & Grace Style. I will not be able to issue a refund or send out a replacement without photographic evidence of the damaged item.  Any information & photographic evidence should be emailed to [email protected]

If you have a quality issue with your purchase, I will replace this where possible or issue a refund, if advised within 6 months of the purchase date.

I do not offer refunds or exchanges on sale items, except in the case of faulty products.

Am I able to cancel or amend an order once I’ve placed it? 

I really hope you won’t want to cancel your order with Spirit & Grace Style but in the unlikely event that you do, please email [email protected] If your order hasn’t yet been dispatched I will be able to cancel it for you; if it has already left you will need to arrange for the item to be returned at your cost in line with our Returns Policy.