Deliveries & Returns
Please allow up to 3 working days for your order to be processed, before shipping.
Orders usually arrive within a maximum of 1-3 working days from confirmation of dispatch.
Please allow 2-5 working days for delivery from the date you receive your order dispatch confirmation email, if your order still hasn't been received please email [email protected] & I will endeavour to track down your parcel.
NB. If you place an order on a Friday or over the weekend, it won’t be processed until the following week.
In the lead up to Christmas, due to the volume of orders being placed daily, it may not always be possible to dispatch as quickly as desired.
All orders, however, will be sent out a maximum of 3 working days after they are placed.
Delivery Charge Summary
Flat Rate Standard Delivery - £4.85
Standard Service for orders. Orders will be fulfilled by Royal Mail (2nd Class – Signed For). Signature required
Next Day Delivery - £10.95
Optional Service for orders that require a quicker turnaround. Royal Mail - Next Day Guaranteed will fulfil orders and a signature will be required. Orders must be received by 1:00 pm.
Orders delivered Monday to Friday only, orders placed after 1:00 pm on a Friday or over a weekend will be dispatched the next working day.
Spirit & Grace Style must receive next Day Delivery orders before 1:00 pm.
All orders over £75.00 are entitled to free delivery by Royal Mail (2nd Class – Signed For)
Please allow 2-5 working days for delivery from the date you receive your order dispatch confirmation email, if your order still hasn't been received please contact us & we will endeavour to track down your parcel. (Please check your Spam Folder for your tracking details)
I understand that sometimes you change your mind about a style, or you’re not loving the look when it arrives, and Spirit & Grace Style have no problem with that!
You can return any item you don’t love. Spirit & Grace Style just ask that: – items must be returned within 14 days of delivery.
Please email [email protected] to request a Returns Reference Code to include with your return. Items must be returned unused, as received and in a re-saleable condition, with the original tags & packaging attached.
Returns, unless defective, damaged or not as specified on your order confirmation, are returned at your own expense, therefore for your own protection Spirit & Grace Style recommends that you return any items via a trackable delivery service and obtain proof of postage.
Proof of postage alone is not proof of receipt. Spirit & Grace Style reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
I aim to issue a refund within 2 working days of receiving a return and will send you an email to confirm when the refund has been issued.
Under the Consumer Rights Directive (CRD), amended in June 2014, you are entitled to return an order for a full refund, providing you are returning your entire order and you have informed Spirit & Grace in writing within 14 working days of receiving it.
Please note, that Spirit & Grace Style does not cover return postage. Return postage via an appropriate service as stated above is the responsibility of the buyer.
I do not offer refunds or exchanges on sale items, except in the case of faulty products.